Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

UKTV Play app and website sync

UKTV Play app version: 1.6 build 0
Roku model: 3900EU
Roku OS: v9.0.0 build 4083-51

Is the UKTV Play app supposed to sync with the UKTV Play website?

I'm using a Roku Express (standard, not 4K), and despite the app having a "My Shows" section where I can supposedly add my favourites, and a "Things I've Watched" history section, it forgets everything the moment I quit the app.

I've got an account on the UKTV Play website, and I've linked the Roku via the on-screen code, but there seems to be no usable working link between them beyond that point. Shows I add in the app don't appear on the website, and shows I add on the website never appear in the app. These "features" all seem pretty useless at the moment.

Other apps like All 4 and My5 manage to sync with their respective websites, so it's curious that UKTV Play doesn't, despite appearing to.
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