Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

UK channel

I can’t access BritBox it keeps on saying not available in my region yet I’m in the UK can anybody help

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3 Replies
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Level 17

Re: UK channel


@Marklove wrote:

I can’t access BritBox it keeps on saying not available in my region yet I’m in the UK can anybody help


Britbox is supposed to be available in the UK.  Are you connecting to the internet via a VPN that masks your true location?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Highlighted
Level 17

Re: UK channel

Further information re regional issues:

Roku units work anywhere in the world where they can get a broadband internet connection, independent of where they are purchased. The individual channels, however can only operate where their charters and program rights and licensing issues permit them to operate.

Few channels own the programming they show. Most have to license the right to stream their content from the program owners, and those rights are usually tied to specific countries or geographic regions. Sometimes even the program owners can't distribute in a country because they've sold exclusive rights in that country to someone else.

To receive the channels on your Roku that are authorized for your current location these must all agree:
- The country of the IP used when creating your Roku account. If you've moved from the country in which you created your account, you may need to create a new one in your present location, then link your Roku to the new account.
- The country of the IP used for your current Roku session.
- The countries in which each channel app operates.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Highlighted
Level 8

Re: UK channel

There's another thread on this. Seems many have chased Britbox and Roku to get the app in the UK, to no avail. Is this another case of some sort of 'format war'?

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