Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

UFC error

Whenever I try to load the UFC app on my Roku TCL TV I get the message "An error occured. Please try again." I removed the channel and added it back multiple times and keep receiving the same message. I reached out to the UFC support team and they said they don't see any errors on their end. My internet connection is good and I can stream UFC fight pass on my phone and laptop. Am I the only one or is there an issue on Roku's end?

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13 Replies
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Level 16

Re: UFC error

When removing/reinstalling, did you restart your Roku before reinstalling? This will make sure there is nothing hanging around in memory from the original installation so that everything for the channel gets reinstalled. It may not make a difference, depending on the exact nature of your problem, but it's worth trying.
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Level 7

Re: UFC error

yeah I tried that, same result. Once I've reinstalled the app it allows me to get in and select a video but a few minutes in the same error occurs. Never had this issue until today.

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Level 7

Re: UFC error

I have the same problem. My other apps work on Roku. Hmmmmm

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Level 7

Re: UFC error

I also checked the UFC Fight Pass app on my computer and it works great. It must be on Roku's end. Please help

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Level 7

Re: UFC error

Exactly the same situation here!! I hope roku fixes this ASAP...especially while we’re in quarantine! 🙏🏼😷

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Level 7

Re: UFC error

Same issue. Works perfectly on all other devices. Tried to resolve the same way and got the same results as you. I just reinstated my subscription last night too.

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Re: UFC error

SAME HERE!

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Level 7

Re: UFC error

So how does this get escalated?

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Level 7

Re: UFC error

Checked again today and still get the same error message. Roku, please fix this. 

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