Channel Issues & Questions

[Swvegeta]

When I open the UFC app I get the red UFC screen for a few seconds then it takes me back to my Roku home screen. All other apps working fine.

UFC working ok on other devices also, tried deleting and reinstalling the channel, checked for updates and still the same issue. Pressed feedback to advise the app won't launch.

It has been doing this since Friday 2/4/21!!!

I'm using a roku express. 

[DBDukes]

To properly remove/reinstall a channel, follow all three steps, in this order. Any variation is wrong.

1. Remove the app
2. Restart the Roku
3. Reinstall the app

If you missed a step (many skip step 2) or do them out of order (many reboot at the end) it's wrong. Gotta do it the way I listed. See if that resolves the problem.

[Swvegeta]

Tried those steps in that order but still have the same issue.

Thanks anyway mate.

I messaged roku support on twitter noticed a few people online with the same issue assume it's a system wide problem on the roku end. 

[Csreffell]

Having the same problem. 

[MaryFranco · Accepted solution]

Hi @Csreffell,

Thanks for letting us know about the playback issue that you are experiencing.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

You can reach them here: https://www.ufc.com/faq

Thanks,

Mary

[Swvegeta]

Hi Mary,

If you had read the thread you would see I've already attempted that solution provided by a member of the community, it did not work. 

I don't see how this is an issue on the providers end as the UFC app works on my mobile, tablet and laptop. 

The issue is with ROKU, many other users are reporting this same issue, can you please look in to this and get it resolved ASAP

[Swvegeta]

Hi Mary,

If you had read the thread you would see I've already attempted that solution provided by a member of the community, it did not work. 

I don't see how this is an issue on the providers end as the UFC app works on my mobile, tablet and laptop. 

The issue is with ROKU, many other users are reporting this same issue, can you please look in to this and get it resolved ASAP

[MaryFranco]

Hi @Swvegeta,

Thanks for the note.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach them here: https://www.ufc.com/faq

Thanks,

Mary

[Josh66]

I'm having the same issue.   The problem would get addressed much faster if Roku reached out to the developer about a corrupt app on their platform.    

[Swvegeta]

Yeh mate it's an absolute joke!! I've been going back and forth with ROKU and the UFC fight pass support and both are just pointing to the other one.

I'm not really bothered who's fault it is, it just needs fixing ASAP as it's been down since the 3rd of April for me!