Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Shistar2010
Level 7

Tvone

How do I get my tvone to activate? It keeps giving me a code everytime I push on a show to watch. I put the code in on my phone and nothing happens. 

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8 REPLIES 8\
RokuMary-F
Roku Employee
Roku Employee

Re: Tvone

Hi @Shistar2010,

Thanks for the inquiry.

Please be noted that TVone requires a cable or satellite subscription and you must have a TV provider and use your TV provider credentials to authenticate TVone in order to stream and access the content. 

You may also refer to this link: https://channelstore.roku.com/details/49196be2080911031712990a359b7cc3/tvone-stream-full-episodes 

We hope that's helpful.

Thanks,

Mary

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Tcljc3d92
Level 7

Re: Tvone

It keeps giving me codes to connect but won’t connect even after my cable provider is linked and it says activation successful on my phone 

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Strega
Level 16

Re: Tvone

Do you log into your cable provider (using your account name and password with them) during this process?

Tcljc3d92
Level 7

Re: Tvone

Yes I do. 

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Myabell1987
Level 7

Re: Tvone activation for Roku Tv

I am having this issue as well. I am entering the code for Step 1 and Step 2 is the Cable Provider, but it says none are found. I have Spectrum, but there is no option to choose from.

RokuKariza-D
Roku Employee
Roku Employee

Re: Tvone activation for Roku Tv

Hello @Myabell1987

Thanks for posting here in the Community!

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to the channel's customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

We appreciate your understanding.


All the best,

Kariza

Kariza D.
Roku Forum Moderator
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Miller3
Level 7

Re: Tvone activation for Roku Tv

I am having the exact same issue. It won't even allow me options to choose from on Step 2. I am with Spectrum as well. Did you ever get it figured out??

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Rncutie
Level 7

Re: Tvone app not working on Roku

Same here. It gives code but when I go to activate it says no tv providers found. It has been doing it from some time. App works but unable to get it to play on Roku. 

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