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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lekenya
Level 7
‎12-31-2020 07:22 AM

Tv provider

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Tv provider in apps that are subcribed in my cable tv. Like bet mtv apps. I have a 43" JVC Roku tv. My tv provider is xfinity/comcast. I couldn't find the tv provider in the apps. What should I do? Please help me.

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atc98092
Community Streaming Expert
‎12-31-2020 08:27 AM

Re: Tv provider

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I just looked at MTV and BET in the channel store, and they both state you must use a TV provider to log in. Comcast certainly qualifies as such a provider. How you log into them I have no idea, as I don't have any TV provider and have never tried using either of those channels. But there has to be something within the channel to permit you to log in with your Comcast credentials. I suggest you contact those providers (MTV and BET) and ask them how their channel works. Roku did not create those channels, so can't offer any assistance with their use. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.

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atc98092
Community Streaming Expert
‎12-31-2020 08:27 AM

Re: Tv provider

Jump to solution

I just looked at MTV and BET in the channel store, and they both state you must use a TV provider to log in. Comcast certainly qualifies as such a provider. How you log into them I have no idea, as I don't have any TV provider and have never tried using either of those channels. But there has to be something within the channel to permit you to log in with your Comcast credentials. I suggest you contact those providers (MTV and BET) and ask them how their channel works. Roku did not create those channels, so can't offer any assistance with their use. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

Reply
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