Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 9

Turn off "Who's Watching" on Prime?

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Is there a way to turn off the Who's Watching forced selection on Amazon Prime channel?

I guess it's a nice idea but we don't need it and I can't find a way in "Settings" to make it go away.

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Roku Employee
Roku Employee

Re: Turn off "Who's Watching" on Prime?

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@GregM 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Turn off "Who's Watching" on Prime?

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@GregM 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Turn off "Who's Watching" on Prime?

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That link to Prime Video support in NO way helps with this issue. First - although that is supposed to be Prime Video answers, it's soon evident from the "garage delivery" answer that you're just in a generic Amazon database. And second it's clearly evident that Amazon is gone deaf that they have created a user issue.

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Level 7

Re: Turn off "Who's Watching" on Prime?

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That should have been tone deaf. Curse auto correction.

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Level 7

Re: Turn off "Who's Watching" on Prime?

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How is Roku supposed to help with this? That's like complaining to your bank about your water bill. Yeah the bill shows up on your bank statement but they don't control that.

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Re: Turn off "Who's Watching" on Prime?

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Go to "manage your profile"  delete the Kids account that was automatically created for you. With only one profile left, Amazon will skip the Who's Watching screen. 

  1. Log into Amazon.com
  2. In the "Accounts & Lists" menu, go to "Your Prime Video"
  3. At the top right there should be a "Who's Watching?" dropdown. Click on that, then "Manage Profiles"
  4. That's where you should be able to click on the Kids profile (edit it) and you'll see the "Remove profile" link.

 

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Level 7

Re: Turn off "Who's Watching" on Prime?

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Artificial link to nowhere.

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Re: Turn off "Who's Watching" on Prime?

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Totally right @AmazonBlows  sorry about that - whatever the link I was using when I did this on my phone worked, but that one certainly doesn't.

Just tried on my computer and here's how to get to the same place: 

  1. Log into Amazon.com
  2. In the "Accounts & Lists" menu, go to "Your Prime Video"
  3. At the top right there should be a "Who's Watching?" dropdown. Click on that, then "Manage Profiles"
  4. That's where you should be able to click on the Kids profile (edit it) and you'll see the "Remove profile" link.

Hope this helps someone.

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Level 7

Re: Turn off "Who's Watching" on Prime?

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This works, thank you! Just one difference (maybe only because I’m on an iPad): instead of the “Who’s Watching“ dropdown in step 3 I see a blue profile icon beside a settings gear. Click the profile icon and continue from there.

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