Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Tubi stuck on loading screen

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Tubi channel is stuck on loading screen.  The tubi splash screen appears then it goes blank with the loading icon spinning for a minute or so then goes back to the tubi splash screen and so on, it is stuck in that loop forever (tried letting it go for over 20 minutes...)

I can play videos from other channels (Roku channel, amazon prime etc), i have tried uninstalling the channel, rebooting my Roku and re-installing the channel, same issue.

I checked to make sure all updates are installed and that my Roku is up to date.

I don't know where to go from there to get it working....

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1 Solution

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Roku Employee
Roku Employee

Re: Tubi stuck on loading screen

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@Seuguh 

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to Tubi directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Tubi channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://tubitv.com/static/support

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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8 Replies
Roku Employee
Roku Employee

Re: Tubi stuck on loading screen

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@Seuguh 

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to Tubi directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Tubi channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://tubitv.com/static/support

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 18

Re: Tubi stuck on loading screen

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You didnt mention your Model number.

If youre using a MicroSD flash memory yank it out and try updating.

Settings/System/system update.

You can also try removing Tubi and reinstalling it.

 

---A problem clearly stated is a problem half solved---.
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Level 7

Re: Tubi stuck on loading screen

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Having the same problem with a Roku Ultra (2018-ish) and a Samsung TV. I did "reach out" to Tubi via their support, and have had no response in a couple of weeks now. Since Tubi costs nothing, I guess that you get what you pay for, nothing :-). My Roku has the latest updates, Tubi has whatever updates that app has for the Roku platform, and my internet is fast and reliable. And the Roku has no problems with any other apps that I use.

Got no idea how to fix this, pretty stupid, really. I've tried all sorts of things, uninstalling and re-installing the Tubi app, etc. I've even removed the Tubi app, restarted my Roku, and re-installed the Tubi app. Always does this. I guess I'm done with Tubi on that TV. The Android TV Tubi app does work fine on the NVIDIA Shield, though, so I'm not totally out of luck with it. Couldn't afford to put an NVIDIA Shield on all of our TV's, though :-), especially just to get content from a free app.

Troubleshooting on a Roku seems a bit thin, the OS is much more opaque than Android TV is. On the Shield I can force stop an app, flush storage and caches, and, in general, have more debugging options.

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Level 18

Re: Tubi stuck on loading screen

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so ultimately you arent asking for support you just wanted to trash Roku.

Like so many. I dont know why this happens but it is tiresome.

What the heck do you want????

---A problem clearly stated is a problem half solved---.
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Roku Employee
Roku Employee

Re: Tubi stuck on loading screen

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@MrDoh 

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to Tubi directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Tubi channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Tubi stuck on loading screen

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Thanks Danny, I did open a support ticket with Tubi for the problem, and Tubi support acknowledged the ticket. Never heard back other than the initial acknowledgement, though. The Tubi app's still broken here, so I guess I won't be using Tubi on that TV :-).

Not sure where the reply that I wrote to the individual that offered no help, just trashed me for mentioning a weak point of a product that he owns, disappeared to. Probably just as well, posts like that really don't deserve a reply anyways :-).

Thanks again for the civil, reasoned, helpful reply.

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Level 19

Re: Tubi stuck on loading screen

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When problems are confined to a particular channel, it may be that the channel installation has gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory so you get a complete reinstall. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
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Level 7

Re: Tubi stuck on loading screen

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Thanks very much, I've already re-installed after restart. Didn't change anything. I appreciate your response, though.

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