Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Tubi stuck on loading screen

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Tubi channel is stuck on loading screen.  The tubi splash screen appears then it goes blank with the loading icon spinning for a minute or so then goes back to the tubi splash screen and so on, it is stuck in that loop forever (tried letting it go for over 20 minutes...)

I can play videos from other channels (Roku channel, amazon prime etc), i have tried uninstalling the channel, rebooting my Roku and re-installing the channel, same issue.

I checked to make sure all updates are installed and that my Roku is up to date.

I don't know where to go from there to get it working....

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Roku Employee
Roku Employee

Re: Tubi stuck on loading screen

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@Seuguh 

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to Tubi directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Tubi channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://tubitv.com/static/support

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Tubi stuck on loading screen

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@Seuguh 

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to Tubi directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Tubi channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://tubitv.com/static/support

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 16

Re: Tubi stuck on loading screen

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You didnt mention your Model number.

If youre using a MicroSD flash memory yank it out and try updating.

Settings/System/system update.

You can also try removing Tubi and reinstalling it.

 

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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