Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Tubi stuck on loading screen

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Tubi channel is stuck on loading screen.  The tubi splash screen appears then it goes blank with the loading icon spinning for a minute or so then goes back to the tubi splash screen and so on, it is stuck in that loop forever (tried letting it go for over 20 minutes...)

I can play videos from other channels (Roku channel, amazon prime etc), i have tried uninstalling the channel, rebooting my Roku and re-installing the channel, same issue.

I checked to make sure all updates are installed and that my Roku is up to date.

I don't know where to go from there to get it working....

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Roku Employee
Roku Employee

Re: Tubi stuck on loading screen

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@Seuguh 

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to Tubi directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Tubi channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://tubitv.com/static/support

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Tubi stuck on loading screen

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@Seuguh 

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to Tubi directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Tubi channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://tubitv.com/static/support

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 17

Re: Tubi stuck on loading screen

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You didnt mention your Model number.

If youre using a MicroSD flash memory yank it out and try updating.

Settings/System/system update.

You can also try removing Tubi and reinstalling it.

 

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 7

Re: Tubi stuck on loading screen

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Having the same problem with a Roku Ultra (2018-ish) and a Samsung TV. I did "reach out" to Tubi via their support, and have had no response in a couple of weeks now. Since Tubi costs nothing, I guess that you get what you pay for, nothing :-). My Roku has the latest updates, Tubi has whatever updates that app has for the Roku platform, and my internet is fast and reliable. And the Roku has no problems with any other apps that I use.

Got no idea how to fix this, pretty stupid, really. I've tried all sorts of things, uninstalling and re-installing the Tubi app, etc. I've even removed the Tubi app, restarted my Roku, and re-installed the Tubi app. Always does this. I guess I'm done with Tubi on that TV. The Android TV Tubi app does work fine on the NVIDIA Shield, though, so I'm not totally out of luck with it. Couldn't afford to put an NVIDIA Shield on all of our TV's, though :-), especially just to get content from a free app.

Troubleshooting on a Roku seems a bit thin, the OS is much more opaque than Android TV is. On the Shield I can force stop an app, flush storage and caches, and, in general, have more debugging options.

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Level 7

Re: Tubi stuck on loading screen

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Having the same problem with a Roku Ultra (2018-ish) and a Samsung TV. I did "reach out" to Tubi via their support, and have had no response. Since Tubi costs nothing, I guess that you get what you pay for, nothing :-). My Roku has the latest updates, Tubi has whatever updates that app has, and my internet is fast and reliable. And the Roku has no problems with any other apps that I use.

Got no idea how to fix this, pretty stupid, really. I've tried all sorts of things, uninstalling and re-installing the Tubi app, etc. I've even removed the Tubi app, restarted my Roku, and re-installed the Tubi app. Always does this. I guess I'm about done with Tubi on that TV. The Android TV Tubi app does work fine on the NVIDIA Shield, though, so I'm not totally out of luck with it. Couldn't afford to put an NVIDIA Shield on all of our TV's, though :-), especially just to get content from a free app.

I do find that the Roku is nearly devoid of debugging capability...the NVIDIA Shield provides much more opportunity for the user to find out what's wrong and fix things if they're user fixable. So it goes, Android TV is more transparent than the opaque Roku OS. So I guess things can just be too simple :-).

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Level 17

Re: Tubi stuck on loading screen

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so ultimately you arent asking for support you just wanted to trash Roku.

Like so many. I dont know why this happens but it is tiresome.

What the heck do you want????

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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