Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I am on a Roku Ultimate; up until recently, I was able to watch channels like Tubi and YuYu without any major issues. For a few months now, the player/app on Roku gets broken every single time ads are inserted. The image zooms in/out, I get out of sunc with the sound, etc. It's quite a challenge to play anything on from these channels anymore. The more disturbing thing is that if I play the shows in my browser, everything goes well. Also, for example on Tubi, there are zero ads, nada. How is this possible? Are you guys making money out of these free channels by inserting your ads? If so, it would be nice to make sure you don't break the player/app so we can watch those shows in peace. Otherwise, why in the World do we need your device? We cast it from PC, no ads, all is good; it is what I do these days.
Could you please let me know if there is a fix of some sort for this type of problem?
Tried that already but it made no difference. I've tried with both Tubi and YuYu channels. Also, unplugged Roku for 10+ minutes, etc. It's only these channels that have the problem. And they worked just fine a few months back. I don't have a problem with getting ads on Roku, it's just that it breaks the player every single time they get inserted. For now, I keep watching in the browser.
I had the same problem and called Xfinity. They told me the problem was on their end and had me install the Xfinity beta app because the network apps were crashing on the commercials. The beta app doesn’t have that problem but after a while everything started displaying in a letterbox and I can’t get it to show full screen anymore. Now my big tv is almost half as big as it was. Grrr!
No MicroSD on my device. I went to Privacy tab and reset the advertiser id. Switching the ad tracking limiting feature on/off did not make any difference, but after resetting the advertiser id, yuyu went back to normal. Tubi is still behaving badly, so I guess it's their app. I am not bothered about the ads, it's fair game to have them, but not if they affect the quality of streaming in such manner.
This is a broken Tubi Roku app. Probably caused by a recent upgrade. Yesterday I went back to my Samsung Tubi app - it worked perfectly. Samsung often lags behind in app upgrades. In this instance that was a benefit! I had not been able to watch anything on Roku Tubi for the past several days.
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
Does this clear up the issue you are seeing? Please keep us posted.