Channel Issues & Questions

[Nikkichiklet]

I am trying to cancel my HBO Now subscription but it doesn’t show up in my current premium subscriptions nor can I cancel through HBO’s site. Can someone please assist?! 

[embills4517]

I am having same issue.  Its nowhere and no chart or anyone to answer me. 

[Cia2]

Where do I go to cancel the 30-day free trial

[RokuDanny-R · Accepted solution]

@Cia2 @Nikkichiklet @embills4517 

Thanks for the inquiry.

We would first recommend checking your subscriptions through Roku by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions.

For more information, visit our Support page here: How do I manage or cancel a Roku-billed subscription?

If you do not see your subscription through Roku, you may have a subscription through the channel provider directly. You will need to reach out to HBO Now directly to manage your subscription.

You can reach them here: https://help.hbonow.com/

Thanks,
Danny

[OCrungirl]

Did you figure out how to cancel? I can't find HBO on my subscription list, but they are charging me $14.99 a month. I can't call roku or HBO for help. Been dealing with this going on two months now.

[RokuDanny-R]

@OCrungirl 

Thanks for the post.

If you are cannot find the subscription on your Roku account online, it's possible that you subscribed to the channel directly through the channel provider. You will need to contact HBO Now support for further assistance with your HBO Now account.

You can reach them here: https://help.hbonow.com/

Thanks,
Danny

[Nikkichiklet]

No... unfortunately I have yet to resolve this issue with Roku or HBO.