Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

TruTV Live TV East Coast not working

Hello!

Anyone using the TruTV app having issues playing the live tv from the East Coast side? West Coast’s works perfectly fine, but the East Coast’s giving me a message that says “Sorry, we are having trouble playing the video right now”. I’ve already checked for updates (to which, there are none) and uninstalled/reinstalled the app again and that didn’t work. This has been going on for a few days already.

4 Replies
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Roku Employee
Roku Employee

Re: TruTV Live TV East Coast not working

@bakarasu 

Thanks for the inquiry.

Make sure that after you remove the channel that you restart your device before adding the channel again.

If the issue remains unresolved, I'd recommend reaching out to TruTV support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the TruTV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.trutv.com/contact/index.html

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: TruTV Live TV East Coast not working


@bakarasu wrote:

Hello!

Anyone using the TruTV app having issues playing the live tv from the East Coast side? West Coast’s works perfectly fine, but the East Coast’s giving me a message that says “Sorry, we are having trouble playing the video right now”. I’ve already checked for updates (to which, there are none) and uninstalled/reinstalled the app again and that didn’t work. This has been going on for a few days already.


I haven’t been able to stream East Coast for about two weeks now. I tried removing the channel and restarting the Roku but no luck. Like you, West Coast channel works fine. I sent a message to TruTv to see if they are aware or have a fix. 

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Level 7

Re: TruTV Live TV East Coast not working

I'm having this same issue! I'm glad it's not just me. West coast feed works just fine, though. East Coast hasn't worked for a few weeks.

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Level 7

Re: TruTV Live TV East Coast not working

Issue appears to be fixed, at least on my end. Hope yours is as well!

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