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twism50
Level 7
‎06-04-2021 01:33 PM

TruTV App crashes

For the past week or so, my TruTV app crashes whenever a video is selected. It occurs as soon as a video is selected, either an on-demand episode or live tv. No error code is displayed, it just returns me to the Home Screen. My TV provider is Spectrum and I am logged into the app. 

Soultions tried:

Uninstall and reinstall app

Unplug Roku for 30 minutes

Factory reset Roku

Reboot modem and router

Add new network

 

Roku info:

4670x, build 10.0.0 4198-46

 

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RokuMary-F
Roku Employee
Roku Employee
‎06-05-2021 02:23 PM

Re: TruTV App crashes

Hi @twism50,

Thanks for letting us know all that you've done.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

Regards,
Mary

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