Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
As a reminder, if you add a channel on one Roku device, this channel will be added to all supported devices linked to your Roku account.
If a channel is not properly working, it's possible there may be an issue within the channel itself that the service provider will need to investigate. Content is managed by each channel provider directly. If you observe an issue with any particular movie or tv show inside a particular streaming channel, you'll need to contact the channel provider to report this issue and request more help.
We recommend starting to troubleshoot channel issues by removing the channel, restarting your device, then adding the channel back again. Follow these steps:
Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
Next, restart your device from Settings>System>System restart.
Once your player starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that is only occurring within their channel.