Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jerry2
Level 7

Trouble with history channel with Roku device.

Watching Pawn Stars on History channel through Roku device.  After each episode, it automatically returns to Roku Menu, and I have to select the History channel again and re-select Pawn Stars.  Can anyone help?

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Trouble with history channel with Roku device.

@Jerry2 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to History Channel directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the History channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://history.zendesk.com/hc/en-us

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jerry2
Level 7

Re: Trouble with history channel with Roku device.

Thank you for the assist, Danny!  I will try this tonite and let you know how it goes.  Also, thank you for the link to History channel

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