Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Trouble with amazon music

Anyone having trouble with amazon music. Today i kept getting an error message when trying to play Amazon music.  I ended up deleting it. When I downloaded it again it opened to a page with a code number.  I went to the appropriate page on Amazon to enter it. I got a confirmation message. However I can't open music the screen stays stuck on the code number page. It will not go to music homepage. Music works properly on my phone. My tabketm and my laptop . Any ideas?

16 Replies
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Level 7

Re: Trouble with amazon music

I have the same problem. It's as if the app is no longer connected to the Amazon server (all my phone and tablet apps work just fine though, so I'm not sure if this is an Amazon or Roku issue).

I'd also appreciate a solution if anyone has one.

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Level 7

Re: Trouble with amazon music

I am having the same problem with all 4 of the Roku players in my house. I reset my router and wifi system, uninstalled the app, unplugged Roku, waited 2 minutes, plugged back in, checked for updates, added app again, got 'enter code' screen on amazon music app, entered the code and it just stays on that page. If you leave that page, go to Roku home and then go back into the Amazon Music app, it will go to the 'enter the code page again'. Really frustrating!! Someone Please Help!

People have posted on Amazon discussion about it also.

https://www.amazonforum.com/s/question/0D54P000074UqMTSA0/why-would-both-roku-devices-in-my-househol...

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Level 10

Re: Trouble with amazon music

I had an online chat with Amazon Music Support earlier today. They transferred me to a "specialist team" member who provided the following: "I am really sorry for the problem. Many of our customers are facing this issue. In this case, I suggest you to wait for few hours. We have already reported this to our technical team and they are working for a fix." They also said that "the issue will be resolved within 24-48 hours."

 
 
 
 
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Level 7

Re: Trouble with amazon music

Having the same Issue and it started on February 1st - Today!

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Level 10

Re: Trouble with amazon music

I received this follow-up email from Amazon after my chat with support:

​​Thank you for contacting Amazon Digital Support.

I'm sorry to hear about the trouble you had with music on Roku.

I am really sorry for the problem. Many of our customers are facing this issue. In this case, I suggest you to wait for few hours. We have already reported this to our technical team and they are working for a fix.

They will be able to investigate on this issue in details. Our technical team will look into this and they will come up with the  best solution and also the reason for the cause of the issue, and this will take 24-48 hours.

We've forwarded this issue to them with all the necessary details.

It probably wouldn't hurt if others having this problem contacted Amazon Music. If the problem only affects certain users, it might help them determine the source of the issue if they knew which users were affected. You can contact them at https://music.amazon.com/help/contact.

 

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Level 7

Re: Trouble with amazon music

  1. Thank you for you post. Definitely experiencing the same thing. Will contact amazon at the website you provided.
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Re: Trouble with amazon music

I got the same word for word answer from them.

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Level 7

Re: Trouble with amazon music

Perhaps Roku should contact Amazon for its millions of users and let us know what is going on?

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Level 7

Re: Trouble with amazon music

I have the identical problem.  It must be an Amazon Music issue. 

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