Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Trouble getting xFinity to stream

Hi guys, I’ve had this roku on my upstairs tv for over a year to steam my comcast cable. Recently, it has not been working on my upstairs tv. I sign in on my phone with the new activation code and after it takes it, it will only give me the option to sign out or exit the app. I never had this problem before on this tv, just recently. My WiFi is connected, I’ve deleted the app and re-installed it. I even checked on my roku to make sure it was connected to my WiFi which it is. I’m just so puzzled on what else to try so I’m able to watch tv again in my room. If anyone has any suggestions, please let me know. Thanks 

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Roku Employee
Roku Employee

Re: Trouble getting xFinity to stream


Thanks for the post.

Please make sure when removing the channel, that you restart your device before adding the channel back again.

If the issue remains unresolved, I'd recommend reaching out to Xfinity directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Xfinity channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here:


Danny R.
Roku Forum Moderator
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