Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Welcome to the Roku Community. I’d be happy to take a look and help you here.
We'd like to gather more information about the issue you're running into. Could you please send us the serial number of your Roku device from Settings >Settings >About. What troubleshooting steps have you taken so far to try to resolve the issue?