Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I'm having trouble adding the Xfinity channel to my Roku. When I add it it says "Channel install failed Could not add" but I am able to add other channels and my pin is correct. I called Xfinity and they say this is a Roku issue. How can I add this channel?
I have a Roku 4662x and was told that I need an Ultra 4340x/4660x, Express 3700x/3900x or Express Plus 3710x/3910x. I have been unable to find these models and don't have enough knowledge to find a comparable model that will work with Xfinity/Comcast.