Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Tried getting my free HBO for April & it didn't work. What the heck?

HBO is being offered for free, yet ROKU won't let me access the free content even though HBO specifically stated on their website that no subscription is required. What's up ROKU? Why are you blocking me from accessing free content.

5 Replies
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Level 7

Re: Tried getting my free HBO for April & it didn't work. What the heck?

Me too! I can get it on my phone but it won't play on my tv!!! Ugh Roku

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Level 7

Re: Tried getting my free HBO for April & it didn't work. What the heck?

I subscribed to get the free hbo and they charged me 14.99 the crooks.

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Roku Employee
Roku Employee

Re: Tried getting my free HBO for April & it didn't work. What the heck?

@llerena5 

Thanks for the inquiry.

Have you signed up for the HBO free trial?

For more information about the terms and conditions of the HBO free trial, we would recommend reaching out to the HBO for more information.

You can reach HBO support here: https://www.hbo.com/about/contact-us


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roku Employee
Roku Employee

Re: Tried getting my free HBO for April & it didn't work. What the heck?

@Dluzgil 

Thanks for the note.

What HBO content are you accessing on your phone? Did you sign up for a free trial with HBO already and does it show up in your my.roku.com account?

With more information, we will be able to further assist you.


Thanks,
Danny

 

Danny R.
Roku Forum Moderator
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Roku Employee
Roku Employee

Re: Tried getting my free HBO for April & it didn't work. What the heck?

@kbs48 

Thanks for the information.

Please be aware that if you previously had a free trial through the same Roku account (on any Roku device linked to your account), you will not be eligible for another free trial with that specific service. We highly recommend reviewing the terms for any trial, prior to signing up. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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