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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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C2cheyne
Level 7
‎05-17-2021 07:04 PM

Trial Channel

I've started a free trial channel offer on 1 TV. Why does my 2nd TV not recognize this & require me to start another new trial offer on it. 

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AvsGunnar
Community Streaming Expert
‎05-17-2021 11:26 PM

Re: Trial Channel

The trial period should be good across all your Roku devices if your Rokus are all linked to one account.   You can verify this from your Account Dashboard.  https://my.roku.com/account  Then look toward bottom of page under "My Linked Devices".  If you don't see multiple Roku devices listed, then they are not linked, and therefore will be treated as individual/seperate accounts.

 

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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