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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Scorpionx
Level 7
‎02-27-2020 05:55 AM

Tidal album failed to load track on RU

Have a Roku Ultra and listening to Tidal a complete album track but it fails to load up second track it just stops. Message comes up FAILED TO LOAD TRACK. This is repeatedly I try resetting ROKU didn't fix.  HELP!!!!

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RokuTannerD
Level 19
‎02-27-2020 11:04 AM

Re: Tidal album failed to load track on RU

@Scorpionx Thanks for the note. If you're running into a content playback issue inside a channel, you'll want to contact the channel provider, let them know about the issue and request additional support with their channel (app). You can reach Tidal support here for more assistance: https://support.tidal.com/hc/en-us

 

Thanks,

Tanner

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