Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Three channels stopped working

Netflix, Prime and YouTube TV channels stopped working.  I have not lost my connection to the internet. Can still get ACORN channel and ROKU. How do I fix this problem?

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2 Replies
Level 7

Re: Three channels stopped working

I am having the same problem. Netflix, Prime Video, Youtube, and Youtube TV aren't working. But Hulu is. It is not a internet connection problem because all those channels are still working on my other tv that runs on Apple TV. Has anyone come across a solution for this issue?

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Level 19

Re: Three channels stopped working

First thing I'd do is try reinstalling each of these channels.

Remove/reinstall procedure:

1. Highlight channel on home screen.

2. Press * key and choose Remove channel option.

3. IMPORTANT- DON'T SKIP:
From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory.

4. After system restarts, find channel via Streaming Channels.

5. Highlight channel and install.

6. If channel requires a login, you may need to log in anew.
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