Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Three channels stopped working

Netflix, Prime and YouTube TV channels stopped working.  I have not lost my connection to the internet. Can still get ACORN channel and ROKU. How do I fix this problem?

0 Kudos
Level 7

Re: Three channels stopped working

I am having the same problem. Netflix, Prime Video, Youtube, and Youtube TV aren't working. But Hulu is. It is not a internet connection problem because all those channels are still working on my other tv that runs on Apple TV. Has anyone come across a solution for this issue?

0 Kudos
Community Streaming Expert

Re: Three channels stopped working

First thing I'd do is try reinstalling each of these channels.

Remove/reinstall procedure:

1. Highlight channel on home screen.

2. Press * key and choose Remove channel option.

From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory.

4. After system restarts, find channel via Streaming Channels.

5. Highlight channel and install.

6. If channel requires a login, you may need to log in anew.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.