Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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goatdawg
Level 7

Re: The spotify app doesn't play videos

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Nope - and there's zero plan too.  I now only watch whatever clips are put on Youtube.  I used to listen/watch to 85-90%, now probably down to 15-20%.  Just inexplicable by Spotify and Roku

pdavis
Level 7

Re: The spotify app doesn't play videos

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@RokuDanny-R
No spotify video
roku tv                          c230x
hisense model              65r6+
serial number               x00100culpc9
software version          9.4.0 build 4200-94
device id                       s01k705ulpc9

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Robert_
Level 7

Re: The spotify app doesn't play videos

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Still doesn’t work.

Anyone working on a solution?

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agd0424
Level 7

Re: The spotify app doesn't play videos

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After Roku recently added Apple airplay support I tried sending it from the Spotify app on the phone to the tv that way. No video Smiley Sad

The only way I can do it is by using my computer that is always wired by HDMI to the tv and watch on Spotify that way. Annoying that I can’t just watch it on the Spotify app right on the Roku tv. Maybe one day........

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RokuDanny-R
Roku Employee
Roku Employee

Re: The spotify app doesn't play videos

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Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact Spotify support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spotify support here: https://support.spotify.com/us/article/how-can-i-contact-spotify/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Killjoy
Level 7

Re: The spotify app doesn't play videos

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Spotify app on the phone or tablet works, just not on the Roku which is not anyone else but Roku's problem since it's not supported only on the Roku 

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RokuMary-F
Roku Employee
Roku Employee

Re: The spotify app doesn't play videos

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Hi @Killjoy,

Thanks for the post.

If the issue is only with the channel alone, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 
You can reach Spotify support here: https://support.spotify.com/us/article/how-can-i-contact-spotify/

Thanks,

Mary

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dojocre8
Level 7

Re: The spotify app doesn't play videos

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@Killjoy wrote:

Spotify app on the phone or tablet works, just not on the Roku which is not anyone else but Roku's problem since it's not supported only on the Roku 


Roku does NOT write/code/maintain channel apps. The app’s provider does. Spotify has not provided video playback functionality in Spotify’s version of the app for the Roku platform. Each platform is a separate/different app altogther. Spotfity had write multiple versions of their app for each platform (android, iOS, PC, etc, etc).  Not all versions have all the same features/functions. Similar to exclusive skins in xbox vs ps5 for the same game. 

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Mikeyy
Level 7

Re: The spotify app doesn't play videos

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Am I understanding correctly that if I buy a Chromecast stick it will play Spotify video JRE podcasts?

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Mikeyy
Level 7

Re: The spotify app doesn't play videos

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I think I'm wrong.  I would need a android phone wouldn't I?  So I guess I'm asking what dongle can I buy that by itself will play JRE?

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