Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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The channel code provided is associated with a channel not available in your region

I am trying to add Peacock TV to my channels on my Roku. I log in to my account online and select add new channel with code, when I type in PEACOCK it says "The channel code provided is associated with a channel not available in your region." How can I add Peacock TV to my Roku device?

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5 Replies
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Level 19

Re: The channel code provided is associated with a channel not available in your region

Where are you located?  I don't know where it's supported, but if you're not in the U.S. you're probably out of luck.  If that's the case, blame NBC not Roku.

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Re: The channel code provided is associated with a channel not available in your region

I’m in California

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Level 21

Re: The channel code provided is associated with a channel not available in your region


@madrigalbianey wrote:

I’m in California 


Are you using any sort of VPN on your network? That might make Peacock think you're elsewhere. If your Roku user account was created somewhere else, for example Mexico or some other country, then Peacock is not seeing you as a US account and won't allow the channel to install. 

Many channels have geographical restrictions on where they allow their service to work. You're in CA, so there's no question that Peacock is permitted in your location. But if there's something amiss with your account, that would explain the message. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 19

Re: The channel code provided is associated with a channel not available in your region

Another idea:  have you tried searching for "Peacock" from the Search option on your device?  It should show up.  If it doesn't, your model may not support it and maybe the error message is just bogus.  What's the model number from Settings->System->About?

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Level 18

Re: The channel code provided is associated with a channel not available in your region

PEACOCK was a temporary code that could be used to install NBC Peacock as a private channel for a short period of time before it was added to the Roku Channel Store. 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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