Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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madrigalbianey
Level 7

The channel code provided is associated with a channel not available in your region

I am trying to add Peacock TV to my channels on my Roku. I log in to my account online and select add new channel with code, when I type in PEACOCK it says "The channel code provided is associated with a channel not available in your region." How can I add Peacock TV to my Roku device?

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renojim
Community Streaming Expert

Re: The channel code provided is associated with a channel not available in your region

Where are you located?  I don't know where it's supported, but if you're not in the U.S. you're probably out of luck.  If that's the case, blame NBC not Roku.

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madrigalbianey
Level 7

Re: The channel code provided is associated with a channel not available in your region

I’m in California

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atc98092
Community Streaming Expert

Re: The channel code provided is associated with a channel not available in your region


@madrigalbianey wrote:

I’m in California 


Are you using any sort of VPN on your network? That might make Peacock think you're elsewhere. If your Roku user account was created somewhere else, for example Mexico or some other country, then Peacock is not seeing you as a US account and won't allow the channel to install. 

Many channels have geographical restrictions on where they allow their service to work. You're in CA, so there's no question that Peacock is permitted in your location. But if there's something amiss with your account, that would explain the message. 

Dan

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renojim
Community Streaming Expert

Re: The channel code provided is associated with a channel not available in your region

Another idea:  have you tried searching for "Peacock" from the Search option on your device?  It should show up.  If it doesn't, your model may not support it and maybe the error message is just bogus.  What's the model number from Settings->System->About?

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makaiguy
Community Streaming Expert

Re: The channel code provided is associated with a channel not available in your region

PEACOCK was a temporary code that could be used to install NBC Peacock as a private channel for a short period of time before it was added to the Roku Channel Store. 

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I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

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