Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Sheilarae9
Level 7

The channel “Philo” is supported by my romo express but not shiwing in search channels on ruko

I would like to add the channel Philo to my ruko , but when i put it in the search channels on my ruko its not there , according to Philo my roko device Ruko Epress 3930 x it is supported . Why doesnt it show up in ruko search channels ?

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5 Replies
Sheilarae9
Level 7

Re: The channel “Philo” is supported by my romo express but not shiwing in search channels on ruko

I mean Ruko device sorry

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Strega
Level 12

Re: The channel “Philo” is supported by my romo express but not shiwing in search channels on ruko

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Sheilarae9
Level 7

Re: The channel “Philo” is supported by my romo express but not shiwing in search channels on ruko

No it says they cant find that channel , i tried on search channel in every category they listed across the top of page and on my ruko device, i talked to customer service on the philo site and he checked to see if my device was supported and it is suppose to be

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RokuDanny-R
Roku Employee
Roku Employee

Re: The channel “Philo” is supported by my romo express but not shiwing in search channels on ruko

@Sheilarae9

Thanks for the posts. 

Where are you currently located? Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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makaiguy
Level 20

Re: The channel “Philo” is supported by my romo express but not shiwing in search channels on ruko

I can't find region information mentioned on Philo's website, but I've found several references elsewhere on the web saying Philo is not available outside the USA.
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