Channel Issues & Questions

[Johnault12]

The Weather Network was working last week and now this week it is not working I tried restarting my Roku and removing the app and redownloading it still won't load the page in but it tries to then it stops loading and kicks me out of it to my home page on my Roku.

[RokuDanny-R]

@Johnault12 

Thanks for the note.

Please make sure when you are removing the channel that you remove the channel, then restart your device before add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the weather channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.theweathernetwork.com/faq-en

Thanks,
Danny