Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jkinipella
Level 7

The Switch

Every time I try to watch “The Switch” it will not play with sound!!!  No problem with any other movie.  I hit play on this one, it plays with no sound.  Frustrating!!!  Do you get sound when you play this movie?  (Watching on an iPhone.)

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RokuMary-F
Roku Employee
Roku Employee

Re: The Switch

Hi @Jkinipella,

Thanks for posting to the Roku community! I'd be happy to take a closer look to see how we can help get you up and running.

A few questions here to better understand what you're experiencing: How are you accessing the content? Is it through Airplay or The Roku mobile app? What channel are you trying to access this content from? 

With more information, we will be able to assist you further.

Thanks,

Mary

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