Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
How can I let someone know that the wrong episode subtitles are showing for “Honey I Bought the House” on the Roku Channel? It’s very difficult to watch when you need the subtitles and they are attached to the wrong episode. I cannot find any mechanism to contact anyone to let them know.
The issue: When I watch this one specific episode of The Nanny (Season 4, Episode 10, "The Car Show"), the subtitles are always from an episode of T.J. Hooker - based on the names listed in the subtitles, I'm guessing the subtitles are from Season 3, Episode 2, "Carnal Express".
Edit: Apparently Season 3 Episode 16 of The Nanny (titled "The Grandmas") is also showing subtitles from a T.J. Hooker episode, which I'm guessing to be Season 4, Episode 10, "Grand Theft Auto".
The subtitles are clearly unrelated to what is happening onscreen, and are obviously timed for the action of a different show. The problem occurs every time I watch that particular episode, even after restarting the Roku device and checking for updates. However, this is the only episode where this happens.
Can you please provide us with the following information:
-Roku device model
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information we will be able to pass it along to the appropriate team to investigate further.