Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
lilyanat
Level 7

The HGTV activation website isn't working

I honestly just think the activation link and just overall the HGTV website is broken. I've done everything from clearing my browsing history, connecting to the same WiFi as my TV, restarting the whole process and getting a new code, checking for any Roku updates, and nothing is working!! After putting in the activation code it says "Success you're ready to go" with a blank screen and a broken start over button. I have tried so many different codes my TV has given to me that I started to notice that any code I'd put into the activation box it would just direct me to the same "success you're ready to go" page. This is seriously stressing me out! Please help or contact the website editor to fix this issue. I'm sure many other people are dealing with the same thing but haven't reached out. 

0 Kudos
4 Replies
5mihaleks
Level 7

Re: The HGTV activation website isn't working

Yes, I am having the same exact issue.  My internet provider told me it was a HGTV GO app issue. 

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: The HGTV activation website isn't working

@5mihaleks 

Thanks for the post.

If you are having an issue authenticating that channel with your account credentials, we would recommend reaching out to HGTV support for further assistance.

You can reach HGTV support here: https://watch.hgtv.com/general/faq


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Larryh123
Level 8

Re: The HGTV activation website isn't working

I would love to do that - but cannot see any contact info. 

Would you provide the contact to report this to at HGTV?

Thanks

0 Kudos
Larryh123
Level 8

Re: The HGTV activation website isn't working

To be clear - it is NOT anything to do with account credentials. I don't get that far. When I go to the activation website and enter in the code displayed on the screen - the browser says success. However the app on Roku does not respond to the activation. 

Roku problem?

If not a Roku issue-when does Roku get involved on behalf of their customers? Many users are having the same issue- not isolated to a few. 

I'm sure the roku engineers nouldreplicate the problem - communicate it to HGTV and work together to resolve.

0 Kudos