Channel Issues & Questions

[Layton170]

My Roku will let me search for Disney Plus, I enter the pin to add the channel and then it says "channel install failed" and it wont add the channel. But I have it running now on my Amazon Fire tablet. Any help would be greatly appreciated

[post merged with already existing thread]

[atc98092]

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@MPM1980 wrote:

why are those devices unsupported for Disney+??

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The most significant reason is that Roku no longer supports those devices, so they won't receive Roku OS 9.2, which is required for Disney+. And the main reason they are no longer supported is their lack of hardware power and storage. There's a huge performance difference between my old 2 XS and even my Stick, which itself is 4-5 years old. And there's no comparison with the latest players. 

[S_lasher]

The Disney+ app is unable to find my location, and it’s asking me to enable location services. #rokutv  I can’t find anything in my settings menu that will help me locate this. @RokuTannerD 

[Bob4]

I have a Roku HD that is about 4 years old.  I have not been able to find the Disney+ channel on it.  I have repowered it up, gone to channel select and then searched for it, but all that comes up is Disneynow.  I cannot find an option for Disney+.  Does anyone have any suggestions on how I can get the Disney+ channel on my Roku?

[twiceover]

It doesn't appear your Roku is on the supported devices list:

https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=a168b614db4d40d03c0cf158bf96198e

[tally]

I have the 3600x updated 9.2, like everyone says . . . app loaded flawlessly, signed in, all looked good, BUT if you click on ANY movie/tv show, anything, it gives you an error message

error

LICENSE CONTENT ERROR

and takes you back to the main screen. tried restarting roku, re-logging in to Disney+, not a streaming issue, works fine on my macbook computer and my firestick on another tv.  please help. would LIKE to watch on our main tv with roku

[Beckybisson1212]

I have same error did you find solution i have roku 2 xs

[ScottK-LV]

Why doesn't an option for Disney+ appear on my Roku2?  Is it not supported?  It's not even an option to download the channel on my selections...

[ScottK-LV]

No I did not - I'm starting to think Roku doesn't care about people with Legacy products at all.

[ScottK-LV]

This makes a lot of sense - My Roku 2 is only at OS 9.1 and Disney Plus will not load.  I guess my hardware is obsolete.  Many of you should have received an email from Roku for a $15.00 upgrade to an Express + WHICH WILL SUPPORT 9.2 AND SUBSEQUENT UPGRADES, so take advantage of that email and get new hardware for cheap (comes to about 23.00 w/ shipping and handling).  If you just paid 80.00 for Disney+ I am going to assume you have another 23.00 to upgrade your hardware.  Tough rocks it looks like if you don't want to upgrade your hardware (thanks Roku for telling us <sarcasm>)