Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Layton170
Level 7

Cannot add Disney Plus Channel to Roku

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My Roku will let me search for Disney Plus, I enter the pin to add the channel and then it says "channel install failed" and it wont add the channel. But I have it running now on my Amazon Fire tablet. Any help would be greatly appreciated

[post merged with already existing thread]

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atc98092
Community Streaming Expert

Re: Disney+ Supported Roku Device Models

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@MPM1980 wrote:

why are those devices unsupported for Disney+??


The most significant reason is that Roku no longer supports those devices, so they won't receive Roku OS 9.2, which is required for Disney+. And the main reason they are no longer supported is their lack of hardware power and storage. There's a huge performance difference between my old 2 XS and even my Stick, which itself is 4-5 years old. And there's no comparison with the latest players. 

Dan

Roku Community Streaming Expert

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S_lasher
Level 8

Re: Disney+ Channel

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The Disney+ app is unable to find my location, and it’s asking me to enable location services. #rokutv  I can’t find anything in my settings menu that will help me locate this. @RokuTannerD 

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Bob4
Level 7

Disney +

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I have a Roku HD that is about 4 years old.  I have not been able to find the Disney+ channel on it.  I have repowered it up, gone to channel select and then searched for it, but all that comes up is Disneynow.  I cannot find an option for Disney+.  Does anyone have any suggestions on how I can get the Disney+ channel on my Roku?

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twiceover
Level 13

Re: Disney +

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It doesn't appear your Roku is on the supported devices list:

 

https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=a168b614db4d40d03c0cf158bf96198e

 

 

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tally
Level 8

Disney+ ERROR LICENSE CONTENT ERROR won't play movies or shows

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I have the 3600x updated 9.2, like everyone says . . . app loaded flawlessly, signed in, all looked good, BUT if you click on ANY movie/tv show, anything, it gives you an error message

error

LICENSE CONTENT ERROR

and takes you back to the main screen. tried restarting roku, re-logging in to Disney+, not a streaming issue, works fine on my macbook computer and my firestick on another tv.  please help. would LIKE to watch on our main tv with roku

Beckybisson1212
Level 7

Re: Disney Plus error adding channel

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I have same error did you find solution i have roku 2 xs
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ScottK-LV
Level 8

Re: Disney+ Channel

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Why doesn't an option for Disney+ appear on my Roku2?  Is it not supported?  It's not even an option to download the channel on my selections...

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ScottK-LV
Level 8

Re: Disney Plus error adding channel

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No I did not - I'm starting to think Roku doesn't care about people with Legacy products at all.

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ScottK-LV
Level 8

Re: Disney+ Supported Roku Device Models

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This makes a lot of sense - My Roku 2 is only at OS 9.1 and Disney Plus will not load.  I guess my hardware is obsolete.  Many of you should have received an email from Roku for a $15.00 upgrade to an Express + WHICH WILL SUPPORT 9.2 AND SUBSEQUENT UPGRADES, so take advantage of that email and get new hardware for cheap (comes to about 23.00 w/ shipping and handling).  If you just paid 80.00 for Disney+ I am going to assume you have another 23.00 to upgrade your hardware.  Tough rocks it looks like if you don't want to upgrade your hardware (thanks Roku for telling us <sarcasm>)

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