Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

The Bat Player no longer works?

Am I the only one that can no longer access the music channel called The Bat Player? Its been over a year! I really loved that channel, but I cant get it to actually play. I see it, I click on it, nothing happens. It has been loaded, I checked. It has the red installed status. I click the channel to go there and it acts like it wants to follow the command but just set there doing nothing.

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Roku Employee
Roku Employee

Re: The Bat Player no longer works?

@JJonesTx57 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to Bat Player directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Bat Player channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator
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