Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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udance4ever
Level 8

Thailand TV won’t add w existing subscription

Hi!  we added the Thailand TV channel, unsubscribed and it removed the channel.

When we go to add the channel back, we get the correct option to “add channel, do not renew subscription” and when we select this option, it asks us for our Roku PIN and to resubscribe.

The 2nd screenshot (below) verifies we have a subscription until 1/16/2020.

Anyone have a similar issue perhaps with another subscription channel?  it seems specific to the Roku platform, not Thailand TV

0B0C24EA-0278-428E-B742-D3863E1150FB.jpegNOTE: channel is not installed and notice there isn’t an “add channel” option

 

209FC707-887B-4DDB-83AE-6F0135D9A4A0.jpegsubscription valid until 1/16/2020

 

EAB40E73-D48F-4714-B3BF-1F97BD69C5FB.jpegwon’t add channel without renewing subscription

 

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3 Replies
udance4ever
Level 8

Re: Thailand TV won’t add w existing subscription

update: what does it mean if no options are provided on a channel?

notice the right is completely blank:

20200110_170737.jpg

 

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Roku Employee
Roku Employee

Re: Thailand TV won’t add w existing subscription

@udance4ever 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Thailand TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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udance4ever
Level 8

Re: Thailand TV won’t add w existing subscription

that sounds like a great idea but I don't see any contact info for Thailand TV.

this issue aside, I don't think there is anything wrong with the channel.  it looks like the code related to managing subscriptions and channels is not working correctly.

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