Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Cjkelbel
Level 7

Tennis channel

Trying to add the tennis channel I get charged but the channel does not work...Why

0 Kudos
2 Replies
gailgoode
Level 7

Re: Tennis channel

I also purchased the Tennis channel.  It is suppose to stream live.  It does not.  I can't get the actual tennis channel either, just old streaming stuff from 2020 .  This is the only reason I purchased the channel which has charged my account 117.00 and I am getting nothing.  The site wants my TV provider information.  I have YouTube TV - no provider.  Does anyone know why the app (channel) won't launch 

0 Kudos
MaryFranco
Roku Employee
Roku Employee

Re: Tennis channel

Hi @Cjkelbel,

Thanks for the post.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:

1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
Thanks,

Mary

0 Kudos