Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Mbeywilliams
Level 7

Tennis channel not working on Roku API ERROR MESSAGE

Please help! 

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9 REPLIES 9\
RokuDanny-R
Roku Employee
Roku Employee

Re: Tennis channel not working on Roku API ERROR MESSAGE

@Mbeywilliams

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kn2
Level 7

Re: Tennis channel not working on Roku API ERROR MESSAGE

I'm having the same issue. I removed the channel and reinstalled. I'm still receiving thee API Failure message.

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renojim
Community Streaming Expert

Re: Tennis channel not working on Roku API ERROR MESSAGE

@Kn2, did you reboot/restart your Roku in between removing the channel and reinstalling it?  If not, you didn't accomplish anything.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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mrschwarz
Level 7

Re: Tennis channel not working on Roku API ERROR MESSAGE

I am having the same problem. I removed the app and restarted the Roku. Then I added it back and had the same error. I restarted the Roku again without any success. In my case, I don't subscribe to Tennis Channel Plus. I just watch the broadcast channel. I am signed in through my Dish Network account.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Tennis channel not working on Roku API ERROR MESSAGE

@mrschwarz

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Tennis channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Zowar13
Level 7

Re: Tennis channel not working on Roku API ERROR MESSAGE

Removing Tennis Channel app from Roku - updating & restarting Roku - then reinstalling Tennis Channel - I still get "API Failure the connection timed out". Any other advice?

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Kleerob
Level 7

Re: Tennis channel not working on Roku API ERROR MESSAGE

I am having the same issues, removed channel, restarted the router, reinstalled the channel on my Roku TV and nothing. Extremely frustrating...

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RokuKariza-D
Roku Employee
Roku Employee

Re: Tennis channel not working on Roku API ERROR MESSAGE

Hi @Zowar13 @Kleerob

Thanks for letting us know all that you've done.

Since removing the channel then re-installing it back in didn't resolve the issue you're experiencing, I'd suggest following @RokuDanny-R's suggestion above. The channel provider's customer support team is the best one to assist you with this matter. 

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Peacefulleigh
Level 7

Re: Tennis channel not working on Roku API ERROR MESSAGE

Please go to tennis channel.com/help and in the top right corner there is a request help link.  I have been having this problem for days and am trying to get them to fix it.  The problem is at their end - please let them know you are having the same problem.  Strength in numbers hopefully….

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