Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RogerFan
Level 7

Tennis Channel Plus stopped working overnight

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I purchased (through Roku) a subscription to Tennis Channel Plus and was able to watch it just fine until a few days ago.  Now it tells me to sign in, but the sign in button can't be launched.  I tried deleting and reinstalling the Tennis Channel, which involved unsubscribing and resubscribing, and it still doesn't work.  I'm so frustrated that I can't directly chat/email/call someone to get this fixed! HELP!

@tcplus

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RokuKariza-D
Roku Employee
Roku Employee

Re: Tennis Channel Plus stopped working overnight

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Hey @RogerFan

Thanks for the post.

Channels on Roku are maintained by the channel developer themselves. We suggest reaching out to the channel's customer support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them. 
We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Tennis Channel Plus stopped working overnight

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Hey @RogerFan

Thanks for the post.

Channels on Roku are maintained by the channel developer themselves. We suggest reaching out to the channel's customer support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them. 
We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Tennis Channel Plus stopped working overnight

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@RogerFan wrote:

I tried deleting and reinstalling the Tennis Channel, which involved unsubscribing and resubscribing, and it still doesn't work


After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?  Without this step you may not get a clean reinstallation.

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Florence67
Level 7

Re: Tennis Channel Plus stopped working overnight

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I purchased the Tennis Channel through ROKU earlier this year. It has not worked since I purchased the annual fee of $109, and the Tennis Channel do not have me registered on their site because the sign up was through Roku.  Roku wants me to have a TV provider before I can watch it.  I don't have a TV provider because I chose Roku so I can stream apps.

 

Please send me help so I can log into the Tennis Channel subscription channel on Roku.  The Tennis Channel told me this is Roku's job. 

 

I have paid $109 for absolutely no Tennis.

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