Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DanGR
Level 7

Tennis Channel App Not Working

The Tennis Channel App was working perfectly fine yesterday and today it won’t start up. The app starts to load and then goes back to the previous Roku screen. I have tried removing, resetting the system, and reloading the app and it still will not work. What is the problem?

1 Reply
RokuMary-F
Roku Employee
Roku Employee

Re: Tennis Channel App Not Working

Hi @DanGR,

Thanks for letting us know about the playback issue that you are experiencing with the Tennis Tv channel.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
Thanks,

Mary

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