Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RodriguezL
Level 7

Telemundo channel

Roku is not loading the Telemundo channel. Episodes cut off half way. I’ve tried restarting Roku delete and added channel back and nothing works. When episode plays and goes to commercials it cuts off and can’t continue. Please help. 

2 REPLIES 2\
evega12
Level 7

Re: Telemundo channel not working

Keep saying Telemundo unauthorize and is not showing the channel

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RokuMary-F
Roku Employee
Roku Employee

Re: Telemundo channel not working

Hi @evega12,

Welcome to the Roku Community and thanks for reaching us.

Can you please provide us with more specific information about the issue you are experiencing? Are all other streaming channels playing content normally? What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you further.


Best regards,
Mary

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