Channel Issues & Questions

[Codered93]

I added Team Body Project to my home page, but when I try to log in, it says my email or password is incorrect. I've triple checked and they are correct. Then I click subscribe and it says I'm already subscribed through the Roku and to use those credentials, but it won't accept them. 

[Sayfay]

Me, too! And can find no solution- considering chucking Roku for it’s awful “support.”

[Coopere6838]

Same here. I know I’m entering the correct password. Wonder what’s going on 

[RokuDanny-R · Accepted solution]

Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[Sadiemarie]

Did you ever find a solution? Having this issue currently. 

[RokuKariza-D]

Hey @Sadiemarie

Thanks for reaching out here in the Community.

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to the channel's customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

We appreciate your understanding.

All the best,
Kariza