Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Cmelt1156
Level 7

Team Body Project channel stopped connecting to the Internet

The Team Body Project channel stopped working on the Roku two days ago.  It times out and says "We cannot connect to the Internet."  We have two Roku Premiers and a Roku TV.  The channel doesn't work on any of them.  I reset one of the Premiers with no success.  All of the other Roku channels work fine and the Wi-Fi signal is excellent.

We can access the Team Body Project on our computers and phones; it only stopped working with the Roku.

Any suggestions how to fix this are greatly appreciated.

 

 

 

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2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: Team Body Project channel stopped connecting to the Internet

Hello @Cmelt1156

Thanks for letting us know about the issue you're experiencing.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If you are still experiencing the issue from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. There's likely an issue within that specific channel that needs to be addressed with an update from them.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Anon2501
Level 7

Re: Team Body Project channel stopped connecting to the Internet

Try going to the channel click * check for updates that worked for y

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