Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jose5
Level 7

Tcl Roku tv

I bought a TCL Roku tv and I don't know why I can't download some app like pluto tv and other.

I want to know if is necesary to do something special in order to download this aplications.

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atc98092
Community Streaming Expert

Re: Tcl Roku tv

Some channels are geo-restricted to certain countries. If you're not in the US, that might be the reason. I can't say for sure, but your set is certainly capable of having Pluto.

Roku does not make the decision to geo-restrict channels. This is done by the channel providers, in this case Pluto TV. You would have to ask Pluto to make the channel available outside the US. Because of licensing agreements for the content they offer, they might not be able to do so. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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