Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Thanks for letting us know about the playback issue that you are running into, I'd be happy to take a closer look to see how we can help.
A few questions here to better understand what you're experiencing: Does the issue only occur on a specific channel or all channels on your Roku device? Are you receiving error messages or codes when accessing the channel?
We also recommend starting here to troubleshoot channel issues: Follow these steps in order: 1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'. 2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart) 3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more. For full information on this, you can take a look at this link: How do I resolve channel playback issues? - Roku
Please keep us posted and try doing this to see if it helps with what you're experiencing.
Can you please provide us the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing With more information, we will be able to assist you further.