Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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TVG App

TVG app a $9.99 per months sub.  Will play for anywhere from 6 to 10 minutes and then return to home page and u have to start it again. 

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12 Replies
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Roku Employee
Roku Employee

Re: TVG App

@tatetytiffany 

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the TVG channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: TVG App

We were watching TVG with no problem until  3 days ago, and the we can’t even open it, we tried everything, remove the channel, update Roku, Etc, still not working

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Level 7

TVG will not load

I have been running the TVG app on two of my Roku's for a month without any issues until Saturday 5/30. Tried every fix, including complete removal, cache cleaning, reboot, reload, etc. App will not load! Please advise. Thanks!

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Level 7

Re: TVG App attn: Danny @ Roku

Is there a link to contact TVG/Roku development?

Thanks!

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Level 7

Re: TVG App

Were you able to get it running?  If so please post the solution!  Thanks

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Level 7

Re: TVG App

did you get it running?

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Level 7

Re: TVG App

I tried everything, and nothing happened, we contacted TVG and they said, it’s Roku’s problem 

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Re: TVG App

Well sort of. It now starts and works but then after about 5 minutes it shuts down.  Its like the buffer is getting full, **bleep** i don't know.  Then i have to restart it watch for 5 minutes and repeat. 

Worthless and frustrating. 
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Level 7

Re: TVG App

thanks for replying.  I think it is a server problem that is only effecting a fraction of their customers.  are you on comcast/xfinity for internet?

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