Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have a Cox subscription to ESPN and all the ESPN channels as well as fox sports etc. I’ve never had this issue but all of a sudden my roku says “access to this program is not included in your provider subscription” but I’m 100% I have subscriptions to all those channels via Cox. I haven’t changed a thing, I’ve tried resetting roku and deleting the channels and re-signing in. I feel like this isn’t a Cox issue. Any suggestions?
When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.
Highlight channel on home screen.
Press * key and choose Remove channel option.
IMPORTANT- DON'T SKIP: Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
Reinstall the channel. Note it will be added to the END of the channel grid.
If channel requires a login, you may need to log in anew.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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No I haven’t, I don’t think it’s a Cox thing because I’m signed into ESPN on my phone and someone else’s Apple TV through my Cox subscription and it lets me watch all the channels I pay for. For whatever reason my roku says my Cox subscription doesn’t include ESPN and Fox sports etc.