Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

TV Time Channel Icon Changes

For more than a week, I have had four specific classic Hollywood channels, all downloaded from Roku's channel store:

  • Gary Cooper Feature Films
  • Humphrey Bogart Films
  • James Stewart Films
  • Joan Crawford Feature Films

Tonight, the icons (and descriptive icon text) changed to:

  • TV Time History
  • TV Time Crime
  • TV Time Drama
  • TV Time Biographies

respectively.  I went to the channel store and they are showing up there, as well; so, I eliminated a Roku device corruption.  I.e., I started to remove and add them back; but the channel store shows these new icons, as well.

For a comparison, go to the channel store (https://channelstore.roku.com/browse) and search for "Rita Hayworth Feature Films".  The icons for the other four channels were very similar in design to this one, albeit with different colors/patterns; but the wording on the icons were as listed above.

The channels are still functional and showing up in the title description as those listed above.  I.e., the "Gary Cooper Feature Films" channel still shows that description in the Roku title bar (below the Roku | Home in upper left) and the channels all look the same, once inside them.

So, is there a way to revert to the previous icons?  Obviously, the new descriptions/icons have NOTHING to do with the channel's content, and cause confusion.

Thanks in advance for your help and response.

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4 Replies
Highlighted
Level 21

Re: TV Time Channel Icon Changes

Just a guess, but the channel provider most likely made the changes, for reasons known only to themselves. You would have to ask the channel providers about it. But no, there's no way to edit or alter what icon and/or description the channel provider supplies. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Highlighted
Level 7

Re: TV Time Channel Icon Changes

Thanks.  I was able to find the channel provider through the channel store's details (and then their privacy policy).  They all four belong to TV Time Media.  I contacted them through their web site's "Contact Us" link/form.  Will report back here if I get a response.

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Level 9

Re: TV Time Channel Icon Changes


@John2019 wrote:

Thanks.  I was able to find the channel provider through the channel store's details (and then their privacy policy).  They all four belong to TV Time Media.  I contacted them through their web site's "Contact Us" link/form.  Will report back here if I get a response.


Don't hold your breath.  I emailed those same folks about closed-captions--a function that they apparently are allergic to--over six MONTHS ago and never heard back. 

 

They had a great idea, originally, setting up "channels" for specific movie genres and series (Charlie Chan, Boston Blackie, The Saint, The Falcon, etc.) but firstly, they had zero closed-captioning (I guess it never occurred to them that their primary demographic might be hard of hearing due to age-related issues????), and secondly, now they play 5 ads in a row, numerous times per show or film, and the ads are frequently the SAME AD FIVE TIMES IN A ROW.  I don't mean, the same ad five times in an hour; I mean, the same ad, one right after the other, 5+ times in a row, every few minutes.  It's beyond enduring. 

I'd happily pay a few shekels a month for 70-y.o. content with closed captioning and no ads, but the fact that they can't even return an email, and that they think it's okay to blast you with the same ad (sometimes in Spanish, without the option to hear it in English) just makes me think that these are yet more bottom-feeders, trying to make a few pennies off of the Roku equivalent of Google Adsense ads, where the site owner (TVTime) makes $0.02/per viewer when someone is forced to sit and suffer through the same obscure banking ad five times in a row, 30+ times in an hour.  It's absurd.

Wankers.  I've tried, several times, to suffer through a Charlie Chan, but my spouse can't understand it sans captioning and he finally lost his temper about the ridiculousness with the ads.

ClancyCat

Highlighted
Level 8

Re: TV Time Channel Icon Changes

And I truly just wish there was a way to contact the COMPANY about their ads being so loud we have to scramble for the sound to turn it mute for the commercials, they literally are 4 times as loud and the sound on these movies, because older movies require sound boosting.

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