Channel Issues & Questions

[Muneer]

TRT world gets added on my roku but upon opening it, empty thumbnails appear for a second and disappear; in the end two boxes remain reading search and about. I'm using roku in Pakistan and as such  i'm aware that most channels are georestricted, but this one i can watch live from youtube as well as through android app, which means it might not be georestricted, but having any other issue. Please check and resolve. Thanx

[RokuDanny-R · Accepted solution]

@Muneer 

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

Thanks,
Danny

[Muneer]

Hello sir.

I did contact TRT WORLD and asked them whether their channel/app should work on a roku device being used in Pakistan and received a reply which says it should.

Screenshot of the received email is attached below.

Please resolve the issue

Email received from TRT WORLD

[RokuDanny-R]

@Muneer 

Thanks for the update.

Have you tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

[Muneer]

Yes i did perform this process in the exact way as mentioned by you multiple times before receiving your message, and did so once again after receiving your response, but the problem remains as it was.

Furthermore i am encountering the exact same problem with the Democracy now app as well. Like TRT world, Democracy now too can be accessed in Pakistan through its web page as well as Android app which means it is not off limits to people residing in Pakistan.

Please resolve the issue ASAP so that i can make most of my Roku Device.

[Muneer]

What is the status of my complaint ? 

[RokuDanny-R]

@Muneer 

Thanks for the posts.

As stated in my previous post, channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

Thanks,
Danny

[johnnycash]

I guess TRT World is no longer available in Canada 

[RokuDanny-R]

@johnnycash

Thanks for the post.

For more information about that channel's functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny