Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

TCM has suddenly ceased to fully load properly

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I've long been able to get TCM on my Roku, but it has recently become unavailable.  I try to access a film displayed on it and I'm transferred to a sign-in screen with a 7 digit code to be used ( as typical ).  My cable company (Verizon FiOS) still provides me with TMC, but now fails to recognize my authorization to submit any such code for Roku use.  Any suggestions ?  Thank you very much ! 

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Roku Employee
Roku Employee

Re: TCM has suddenly ceased to fully load properly

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@TRH @zenish 

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to TCM directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the TCM channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator

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2 Replies
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Level 7

Re: TCM has suddenly ceased to fully load properly

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It's not working on my browsers either -- Safari or firefox via Spectrum, but it is working on iPhone app. The problem must be TCM.com and they haven't fixed it. Probably refuse to acknowledge it's on their end. I've seen others post in their forum and other provider forums they also are having problems on Roku and in browsers.

One thing i noticed is that the site is not httpS -- don't understand that in this day and age.

Anyone else notice similar issues?

 

Highlighted
Roku Employee
Roku Employee

Re: TCM has suddenly ceased to fully load properly

Jump to solution

@TRH @zenish 

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to TCM directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the TCM channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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