Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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willy_gee
Level 7

TCM app says it's not in my package

Every time I try to watch TCM, I go in the app, click on a movie, it tells me "It's not in my providers package", even though it is. I have to go into the TCM app settings, sign out, then sign back in and go to Activate page to enter code, then it works. It just started doing this a month or so ago, hasn't been a problem for couple years since I've had out Roku. I've tried updating the TCM app and my Roku. I removed the app and reinstalled it, but nothing different
I tried contacting my provider Direct TV but they know nothing about Roku

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3 REPLIES 3\
willy_gee
Level 7

Re: TCM app says it's not in my package

Edit: Actually, what it says is, " Sorry, your cable subscription does not include this content".

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FastFurious
Level 9

Re: TCM app says it's not in my package

So TCM is included with your DirecTV package? Why don’t you get rid of DirecTV and switch to DirecTV Stream? You have a Roku after all 

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RokuDanny-R
Roku Employee
Roku Employee

Re: TCM app says it's not in my package

@willy_gee

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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