Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Thanks for reaching out regarding the issue you are experiencing.
Just to verify, have you tried to restart your device after removing the channel and before adding back? If yes, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback.
Thank you for the quick response. Yes, I restarted. I’m not sure what you mean by channel publisher.
"Channel publisher", in this case, is Watch TCM. It's not readily apparent to most that each channel provider creates and maintains (i.e. "publishes") the specific version of their own app that runs on the Roku system. Roku just provides the platform on which they run.
Like the streaming apps for many "cable" stations, Watch TCM requires a paid subscription to a TV provider service (usually cable or satellite) that carries TCM. That's how they get paid.
Have you tried logging out of Watch TCM then logging back in and re-connecting to your provider account?
Go to Settings in the menu at the left of the Watch TCM screen.
Arrow down to SIGN OUT at the bottom left. Press OK on remote.
Confirm you want to Sign out.
SIGN OUT changes to SIGN IN. Press OK on remote.
Sign in with your TV provider account.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
TCM worked fine this morning - this evening channel has a new icon. I have uninstalled the ap multiple times, but when I try to sign in (and get the code to confirm with my cable provider), I get kicked out. Cannot access movies - and my watchlist has disappeared. Any help?