Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Dpmar17
Level 7

TCM app not working

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Have been using WATCH TCM app for months. Yesterday i kept getting followinv message.    

“We apologize for the inconvenience but the requested title is not available at this time. Please select a different title.”

App works fine on my Iphone. 
i removed app & added again. Still same message no matter what title i choose. Including Watch Live. 

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StreamerUser
Level 20

Re: Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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Watch TCM version 1.0.85 has been released 9/8 - check to see whether it resolves any issues

To update: Settings/System/System update/Check now

View solution in original post

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RokuMary-F
Roku Employee
Roku Employee

Re: TCM app not working

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Hi @Dpmar17,

Thanks for reaching out regarding the issue you are experiencing.

Just to verify, have you tried to restart your device after removing the channel and before adding back? If yes, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

Thanks,
Mary

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Dpmar17
Level 7

Re: TCM app not working

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Thank you for the quick response. Yes, I restarted. I’m not sure what you mean by channel publisher. 

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makaiguy
Community Streaming Expert

Re: TCM app not working

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@Dpmar17 wrote:

Thank you for the quick response. Yes, I restarted. I’m not sure what you mean by channel publisher. 


"Channel publisher", in this case, is Watch TCM.  It's not readily apparent to most that each channel provider creates and maintains (i.e. "publishes") the specific version of their own app that runs on the Roku system. Roku just provides the platform on which they run.

Like the streaming apps for many "cable" stations, Watch TCM requires a paid subscription to a TV provider service (usually cable or satellite) that carries TCM.  That's how they get paid.

Have you tried logging out of Watch TCM then logging back in and re-connecting to your provider account?

  • Go to Settings in the menu at the left of the Watch TCM screen. 
  • Arrow down to SIGN OUT at the bottom left. Press OK on remote.
  • Confirm you want to Sign out.
  • SIGN OUT changes to SIGN IN.  Press OK on remote.
  • Sign in with your TV provider account.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
grant5
Level 8

Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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TCM worked fine this morning - this evening channel has a new icon.  I have uninstalled the ap multiple times, but when I try to sign in (and get the code to confirm with my cable provider), I get kicked out.  Cannot access movies - and my watchlist has disappeared.  Any help?

mop_891
Level 9

Re: Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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For what it's worth exact same problem here, Uninstalled and reinstalled channel. Did not help.

DBDukes
Community Streaming Expert

Re: Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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@grant5 @mop_891 

I keep seeing:

  1. Uninstall
  2. Reinstall

That's not correct. The proper way is:

  1. Uninstall
  2. Reboot Roku
  3. Reinstall

Try all three steps, in that order, and see if that makes a difference.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

mop_891
Level 9

Re: Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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I've tried every combination including a factory rest. Nothing works.

DBDukes
Community Streaming Expert

Re: Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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@mop_891 

Keep in mind that any combination apart from the one I listed is invalid. Do no others.

So, you've removed the app, rebooted the Roku, then reinstalled the app (in that order). The app launches, but when you go to authenticate against your TV provider, the app crashes?

What is your TV provider?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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StreamerUser
Level 20

Re: Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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@grant5 @mop_891 

Make sure you follow the reinstall order @DBDukes specifically stated.

Please provide your model # and firmware version:  Settings/System/About

..and see this pre-existing thread:

https://community.roku.com/t5/Channel-Issues-Questions/Watch-TCM-not-working-after-July-15-2021-upda...

 

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