Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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makaiguy
Community Streaming Expert

Re: Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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@RokuKariza-D wrote:


-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing


 

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Channel: Watch TCM, version 1.0, build 81
TV provider: DirecTV

Problem: Since update to channel app, when loading previously-authenticated-with-tv-provider-app, revised graphics flash on screen for a few seconds then exits back to Roku home screen.

If channel app is deleted/reinstalled thus removing the authentication info, User Interface loads normally and one can read movie descriptions, etc, but when one tries to actually view movie such that one must authenticate with tv provider, exits back to Roku home screen.

If, after a reinstall so that it doesn't immediately return to Roku home screen, one goes straight to settings and attempts to authenticate/sign-in, the "sign-in" button briefly flashes to "sign-out" as though a successful sign-in had occurred, but then exits back to Roku home screen.

This appears to me to be a problem with the tv provider authentication protocol.  Since this started with the update of Watch TCM app to build 81, and users of other apps are not complaining about a similar problem, this appears to me to be a problem at TCM's end. 

Note that my tv provider involved is Directv, which uses the Single Sign On protocol to automatically sign. one in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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StreamerUser
Level 20

Re: Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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Watch TCM version 1.0.85 has been released 9/8 - check to see whether it resolves any issues

To update: Settings/System/System update/Check now

View solution in original post

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makaiguy
Community Streaming Expert

Re: Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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Build 85 fixed it, at least for me and my Directv provider login!

 

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Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
Vachon321
Level 9

Re: Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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It's a miracle. It may have been fixed. I just successfully started a movie. FINGERS CROSSED!

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bijoudarma
Level 7

Re: Are you being returned to Home screen after selecting a channel?

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Channel is working perfectly now!

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ZDavidS4
Level 7

Re: Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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Same thing is happening to me.  When I click on the (needlessly changed) icon, it starts to load but then vanishes.  

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ZDavidS4
Level 7

Re: Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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Same thing happened to me today. When I click on the (needlessly changed) icon, it allows me to login and starts loading but then immediately vanishes. 

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dfc
Level 9

Re: Watch TCM issue fixed 09/09/2021 with ver 1.0 build 85.

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Watch TCM is now working. Make sure you're running Watch TCM Ver 1.0 Build 85. If not then upgrade the app. Watch TCM working on all my Rokus - 3810x and 3800x.

Ted2929
Level 7

Re: Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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Same problem. I’ve watched the TCM App forever. I’ve had a Roku TV for a few years. And used a Roku stick before that. Now, nothing will stream on Roku. I just had a Spectrum cable tech here and he couldn’t get TCM App to work either. I have TCM on cable box and no problem with that. But app isn’t working properly. When I deleted App and then tried to reinstall it, when I tried to verify that I was a subscriber with Spectrum, a message came up that said it couldn’t verify that I had TCM as part of my cable account, which is wrong, verified by other Spectrum reps. This problem is confusing. Who should I contact, Roku or TCM? Spectrum said it’s not their problem. If anyone has successfully resolved this problem, please share solution. Spectrum reps said they’re trying to get Roku and/or TCM to fix this issue. I appreciate that they are trying to help! 

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Jennajon
Level 8

Re: Cannot access TCM - format changed - will not allow me to sign in. Anyone else?

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I was never able to get this fixed--but here is the workaround I have to use in order to watch the "new (cough)" TCM app on a Roku TV.

Had to install a Roku Ultra in order to utilize TCM app through Spectrum. It is a PIA to be sure, but at least I can watch movies through the TCM app on a ROKU TV.

TCM has righteously borked this app so many times, still has issues with playback and fast forwarding not to mention the most often broken Watchlist that I have begun to wean myself off this channel in total.

Hope this workaround is doable for you.  Best Wishes.

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